Community Guidelines & Customer Interaction Standards

Community Guidelines

It's important to us that the Challenges community remains constructive and supportive for all of our members and in order to do so we are going to hold everyone to the same set of standards.

By participating in this online community you are agreeing to follow these guidelines:

  1. The Challenges app currently requires all users to be 18 or older.
  2. Any posts containing advertisements for products or services will be removed.
  3. Any posts, images, or profile information that are offensive to any race, religion, or lifestyle will be removed. 
  4. Don't post anything that might be interpreted as an attack, is threatening or harassing, or contains profanity or explicit content. Respect and courtesy towards others is required. Negative or damaging behaviors will not be tolerated.
  5. Photos should not contain: (a) Nudity or sexually suggestive content; (b) Hate speech, threats, or direct attacks on an individual/group; Content that depicts or encourages self-harm or violence towards others; (d) Fake or impostor images/profiles or (e) Spam.
  6. This community is not a place to solicit medical advice on losing weight. These inquiries should be taken up in person with a doctor or physician. Messages requesting or offering medical recommendations will be removed. Topics focusing on any harmful weight loss methods may also be removed at our discretion.

Challenges staff members have the right to remove any posts, images (photos), profiles, or links that they decide violate the above guidelines.

Reporting Content

The best way to report inappropriate content in the community is to first tap on the comment and then tap the "report" button to the right of the comment.

We reserve the right to terminate any account(s) we believe violates these standards.

Customer Interaction Standards

The following are not acceptable forms of behavior from a customer interacting with our customer care team:

1. Any type of racist, sexist, harassing, or offensive language. Our employees should never feel unsafe or harassed by a customer.

2. Any threatening behavior-- professional or personal. This includes threatening the employment of the support or other employees or any type of emotional blackmail.

3. A history of negative support interactions with no sign of improvement.

It’s at the discretion of any Challenges executive to cease communications, with or without warning, with any user engaging in the above types of behavior.