How to Fix Data Not Syncing to the Eat Well Challenge

This article is specific to the Eat Well Challenge. It provides troubleshooting steps for when your data isn't syncing to the Eat Well Challenge.

Make Sure All Your Apps Have the Correct Permissions

iOS Devices

Enable Challenges to Read Data from Health

Your settings in the Health app need to be enabled so that Challenges can read data.

If you have activity in the Activity/Fitness or Health app, but your Move points are showing as 0 in Challenges, your settings in Health are probably not enabled.


You can fix this by doing the following:

  1. Open the Health app
  2. Tap your profile picture in the upper-right corner

  3. Under Privacy, tap Apps. 
  4. Tap Challenges
  5. Turn ON all toggles under 'Allow Challenges to read data' 

Enable Lose It! to Read/Write Foods to Health

You must track your meals in Lose It!. For Lose It! to send data to Challenges, you have to enable the app to Read/Write Food & Nutrients to Health.

You can enable this setting by:

  1. Open Lose It! app
  2. Tap Profile icon (top-right corner)
  3. Under Automatic Tracking, select Apple Health
  4. Toggle ON "Read/Write Food & Nutrients"
    • Note: If this is already ON and you are not seeing foods syncing, please toggle it OFF and then ON again.

You should then follow these steps:

  1. Open the Health app
  2. Tap your profile picture in the upper-right corner 

  3. Under Privacy, tap Apps. 
  4. Tap Lose It!
  5. Turn ON all toggles under 'Allow Lose It! to read data' and 'Allow Lose It! to write data' 

If this was on, please turn it off and on again. 

Tip: If this setting was off, you need to edit a food from each previous day of the Challenge to force a sync.


Android Devices

Your settings in the Lose It! app need to be enabled so that Google Fit can read data.

If you have steps in the Google Fit app, but your Move points are showing as 0 in Challenges, your settings in Google Fit are probably not enabled.

Try a force sync with Google Fit:
  2. Open Challenges
  3. Tap on the name of the Challenge from the home screen
  4. Scroll down to the bottom
  5. Tap Query Fit

Disconnect and reconnect Google Fit in the Challenges app

  2. Go back to the home screen of challenges
  3. Select Profile (top right corner)
  4. Under integrations, select Google Fit
  5. Select Disconnect
  6. Select Grant
  7. Select your Google Account

Enable Lose It! to Read/Write Foods to Google Fit

You must track your meals in Lose It!. For Lose It! to send data to Challenges, you have to enable the app to Read/Write Food & Nutrients to Google Fit.

You can enable this setting by:

  1. Open Lose It! app
  2. Tap Profile icon (top-right corner)
  3. Under Automatic Tracking, select Google Fit
  4. Scroll down to other settings
  5. Toggle ON "Read/Write Food & Nutrients"
    • Note: If this is already ON and you are not seeing foods syncing, please toggle it OFF and then ON again.
  6. If already toggled ON, select the three vertical dots in the top right corner of the screen.  
  7. Select 'Force Sync'

Tip: If this setting was off, you need to edit a food from each previous day of the Challenge to force a sync.

If you've done the above steps and are still having trouble, please read through the possible scenarios below in order:

Scenario A: You have food logged in the Lose It! app, but your Logged Meal points are showing as 0 in Challenges

Logged Meal points are awarded based upon logging meals in the Lose It! app.

You can earn a maximum of 12 meal logging points each day (3 meals logged).


If you've logged meals and have not received points, please first check the calorie count of each meal.

A meal must have 150 calories or more to qualify.

Scenario B: You have fruit & vegetables logged in the Lose It! app, but your Fruit & Vegetable points are showing as 0 in Challenges

Fruit & Vegetable points are awarded based upon logging fruits and vegetables in the Lose It! app.

You can earn a maximum of 36 points each day (3 fruits logged and 9 vegetables logged).

If you've logged fruits or vegetables and have not received points for them, please first check the calorie count of each fruit or vegetable logged.

A fruit serving is defined as 60 calories. A vegetable serving is defined as 10 calories.

Scenario C (iOS Devices): Apple Health toggles are on, but data has not synced to Challenges

First, update your app to the latest version.

You can find the latest version of the app here.

Once your app is up to date, please follow the instructions below:

  1. Open the Challenges app
  2. Tap your Challenge
  3. Tap your name
  4. View History
  5. Sync Data
  6. Tap the refresh button (circular arrow)

This will force sync all data in the Activity/Fitness app to Challenges.

It can take up to ten minutes for the sync to complete in the background, so please give it some time before you check back on your score update.

Scenario D: Challenges isn't appearing in Apple Health (iOS Devices) or Data Still is Not Syncing (all devices)

Step 1

iOS

  1. Open Challenges app
  2. Tap your Challenge
  3. Tap your name
  4. Tap the settings gear icon
  5. Tap Account Information

Android

  2. Open Challenges app
  3. Tap profile in the upper-right corner
  4. Tap Account Information

Remember what email you're signed in with here (take note of any typos or misspellings!).

Step 2

Once you know your account email, you can delete the Challenges app.

Step 3

Reinstall the Challenges app and sign back into your account using that email you just verified in your Account Information settings.

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