How to Fix Data Not Syncing to Move More Challenge

This article is specific to the Move More Challenge.

iOS Devices

Scenario A: You have activity in the Activity/Fitness or Health app, but your points are showing as 0 in Challenges.

Your settings in Health are probably not enabled so that Challenges can read data.

You can fix this by doing the following:

  1. Open the Health app
  2. Tap your profile picture in the upper-right corner
  3. Under Privacy, tap Apps. 
  4. Tap Challenges
  5. Turn ON all toggles under 'Allow Challenges to read data' 

Scenario B: Health toggles are on, but data has not synced to Challenges.

First, update your app to the latest version.

You can find the latest version of the app here.

Once your app is up to date, please follow the instructions below:

  1. Open the Challenges app
  2. Tap your Challenge
  3. Tap your name
  4. View History
  5. Sync Data by tapping the refresh button (circular arrow)

This will force sync all data in the Activity/Fitness app to Challenges.

It can take up to ten minutes for the sync to complete in the background, so please give it some time before you check back on your score update. 

Scenario C: Challenges isn't appearing in Health.

Step 1

  1. Open Challenges app
  2. Tap your profile picture in the upper-right corner
  3. Tap Account Information

Remember what email you're signed in with here (take note of any typos or misspellings!).

Step 2

Once you know your account email, you can delete the Challenges app.

Step 3

Reinstall the Challenges app and sign back into your account using that email you just verified in your Account Information settings.

Android Devices

For Android devices, there are 3 steps to try:

Try a force sync with Google Fit:

  1. Open Challenges
  2. Tap on the name of the Challenge from the home screen
  3. Scroll down to the bottomTap Leave Challenge
  4. Confirm

Disconnect and reconnect Google Fit in the Challenges app

  1. Go back to the home screen of challenges
  2. Select Profile (top right corner)
  3. Under integrations, select Google Fit
  4. Select Disconnect
  5. Select Grant
  6. Select your Google

Reinstall the Challenges app

  1. Open Challenges app
  2. Tap profile in the upper-right corner
  3. Tap Account Information

Remember what email you're signed in with here (take note of any typos or misspellings!).

Step 2

Once you know your account email, you can delete the Challenges app.

Step 3

Reinstall the Challenges app and sign back into your account using that email you just verified in your Account Information settings.