How to Fix Data Not Syncing to Close Your Rings

This article is specific to the Close Your Rings Challenge. The Apple Watch and Challenges app are required for this Challenge type. It provides troubleshooting steps for when your data isn't syncing to the Close Your Rings Challenges. 

These instructions also work for the Move More Challenge. Please read through the possible scenarios in order.

Scenario A: You have activity in the Activity/Fitness or Health app, but your points are showing as 0 in Challenges.

Your settings in Health are probably not enabled so that Challenges can read data.

You can fix this by doing the following:

1. Open the Health app
2. Tap your profile picture in the upper-right corner
    
3. Under Privacy, tap Apps. 
4. Tap Challenges
5. Turn ON all toggles under 'Allow Challenges to read data' 

Scenario B: Health toggles are on, but data has not synced to Challenges.

First, update your app to the latest version.

You can find the latest version of the app here.

Once your app is up to date, please follow the instructions below:

1. Open the Challenges app
2. Tap your Challenge
3. Tap your name
4. View History
5. Sync Data by tapping the refresh button (circular arrow)

This will force sync all data in the Activity/Fitness app to Challenges.

It can take up to ten minutes for the sync to complete in the background, so please give it some time before you check back on your score update. 

Scenario C: Challenges isn't appearing in Health.

Step 1

1. Open Challenges app
2. Tap your profile picture in the upper-right corner
    
3. Tap Account Information

Remember what email you're signed in with here (take note of any typos or misspellings!).

Step 2

Once you know your account email, you can delete the Challenges app.

Step 3

Reinstall the Challenges app and sign back into your account using that email you just verified in your Account Information settings.